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GPT-5.6

A place for your organization's knowledge. Stop re-explaining your context every time: encode your institutional knowledge into pages and files Fieldwork can read and maintain for you. Always at hand, in every conversation.

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Knowledge Base
OperationsPlaybooks
Archive
Templates
Escalation policy
Onboarding a new client
Weekly ops review
Peak season staffing.xlsx
Carrier rate card.pdf
Warehouse map.png
10:12
Escalation policy

Escalation policy

When and how a support issue moves up, and who owns it at each step.

Operations/Playbooks/Escalation policy.md

revision 6 by Fieldwork · “Add severity levels”

Every escalation starts with a written summary in the customer's thread: what broke, what was tried, and what the customer expects next. No summary, no escalation.

Severity levels

  • Sev 1: Customer is blocked. Page the on-call within 15 minutes.
  • Sev 2: Degraded but working. Engineering picks up same day.
  • Sev 3: Cosmetic or one-off. Files as a task for the next cycle.

The account owner stays on the thread until the customer confirms the fix. Engineering closes the issue, support closes the loop.

Notes for every meeting. Invite the Fieldwork notetaker into your meetings so nothing ever gets dropped, or record any audio source from Fieldwork for macOS. Easily share transcripts and summaries with your colleagues.

One click away. Connect your calendar and invite the notetaker to the calls you choose. Notes arrive minutes after the meeting ends.

All calendars
Today12 Sep – 18 SepDayWeek
EventsRecordings
maya@northstar.comaya@northstar.onmicrosoft.com

Today

  • 15:00–16:00Google Meet
    Portfolio review with Meridian
    Notes sharing:Private
    Invite notetakerPrepare
  • 17:00–17:45Google Meet
    Daily standupNotetaker invited
    Notes sharing:Everyone at Northstar
    Notetaker invitedPrepare

Any call, on your Mac. Fieldwork for macOS spots meetings and asks before recording.

Notes where knowledge lives. Every summary lands in your knowledge base, ready to search and share.

2026-08-31 Q3 planning kickoff

Q3 priorities agreed: wholesale expansion leads, checkout revamp ships first.

Meetings/2026-08-31 Q3 planning kickoff.md

revision 1 by Fieldwork

Speakers: Maya, Tom, Priya

Summary

The team set Q3 priorities: wholesale expansion is the headline bet, with the checkout revamp shipping first to protect peak season.

Decisions

  • Checkout revamp ships before the wholesale work starts.
  • Wholesale pilot limited to three partners for Q3.

Action items

  • Tom: scope the checkout revamp by Friday.
  • Priya: shortlist three wholesale partners.

Keep everyone on the same page. Fieldwork Tasks let you capture what you're working on to let humans and AI work together effectively.

Your existing systems are supported, too. Fieldwork connects to the tools your business already runs. It reads from them, acts in them, and keeps its context current from them. 100+ connectors, and growing.

Security first

  • SOC 2SOC 2 Type IIAudit underway
  • ISO 27001ISO/IEC 27001Certification underway
  • ISO 42001ISO/IEC 42001AIMS in operation
  • App Defense AllianceCASA Tier 2Assessment passed
  • GDPR compliantGDPRUK and EU compliant

  • No training on your data

    Neither we nor our model providers train on your data. Inference runs with zero retention wherever the provider supports it.

  • Access

    Agents only see what the person asking can see. Conversations, files, apps and connections stay private until shared, and admins have no way into conversations.

  • Encryption and isolation

    Data is encrypted at rest and in transit. Each user's code runs in its own microVM, and secrets reach models by name only.

  • Continuity

    Continuous backups, replicated to a second region. Data is exported on request and deleted within 30 days of a contract's end.

Security at Fieldwork