Customer service teams

Retire the inbox backlog.

You get a Customer Service Agent: a reply drafted for every new message, and who to answer first, every morning.

Book a demo

Free. We'll build your first 5 workflows for you.

While you were out
1962–2026
Every slip a promise to call back.
Retired by a Customer Service Agent, with Fieldwork.

Used by

Your week with a Customer Service Agent.

Customer Service Agent

Fieldwork agent

As email arrives
Reply drafts
A reply drafted for every new customer message, checked against your rules and your records.
Approve the draft, or edit it first.
Each weekday morning
Morning queue
Who is waiting on a reply, who is waiting longest, and what each person should take first.
Read it. You decide what happens next.
Each weekday morning
Promises to keep
Every reply where we promised to get back to a customer, and the ones now due or overdue, with the follow-up drafted.
Approve the draft, or edit it first.
Each weekday
Refunds and replacements to decide
The refunds, credits and replacements customers asked for or we agreed, checked against your policy, ready for a decision.
Approve the draft, or edit it first.

From click to your first reply draft.

Get your Customer Service Agent$50 per user per month. Cancel any time.

1
Start your plan. Cancel any time.
2
Connect Gorgias, Google Workspace and HubSpot.
Or Gladly, Intercom or Microsoft 365.
3
Your Customer Service Agent is waiting for you. Add it to your team.
4
Your first reply draft arrives with the next customer message.
5
Nothing goes out until you approve it.

Get your Customer Service Agent$50 per user per month. Cancel any time.

You get us, too.

Book your free consultation with Archie, Fieldwork's founder. We'll build your first 5 workflows for you.

Book a demo

Or get your Customer Service Agent and set it up yourself.

“We don't have any developers, but we've built surprisingly complex systems ourselves.”

In the field · Tom Mayes, Edmunds Cocktails

Straight answers.

Does it send anything without me?

No. Your Customer Service Agent reads, reports and drafts. Nothing goes out until you approve it. Each job says what it will never do:Reply drafts. Reads the thread and your records and leaves a draft in the thread. Sends nothing and changes nothing.Morning queue. Reads conversations and writes a briefing. Sends nothing to customers and changes no conversation.Promises to keep. Reads sent replies and your records, keeps its own list, and leaves follow-up drafts in the threads. Sends nothing.Refunds and replacements to decide. Reads conversations, orders and payments and writes a decision list with reply drafts. Never issues or records a refund, credit or replacement.

What does it connect to?

Helpdesk: Gorgias, Gladly or Intercom.Email and calendar: Google Workspace or Microsoft 365.CRM: HubSpot.Team chat: Slack or Microsoft 365.Files: Google Workspace or Microsoft 365.Phone: .

What happens on the consultation?

You talk to Archie, Fieldwork's founder. We pick the jobs you want gone and build your first 5 workflows for you. It's free. Book your consultation

What does it cost?

$50 per user, per month, billed monthly for the introductory period: 50% off the standard $99. In pounds or euros, £39 or €45. Every user gets all of Fieldwork, with AI usage included. Cancel any time. See pricing

Is my data safe?

Fieldwork is hosted on AWS, with AES-256 encryption at rest and TLS 1.2+ in transit. It is GDPR compliant and has passed its CASA Tier 2 assessment. Its SOC 2 Type II audit and ISO 27001 certification are in progress. See security

Is there a free trial?

Book a consultation with us and we can start a 14-day free trial together, with $30 of AI included; it simply ends unless you choose a plan. Or start your plan straight away and cancel any time, in one click. See pricing

Retire the inbox backlog.

Book a demo

We'll build your first 5 workflows for you. Or get started yourself.

$50 per user per month. Cancel any time.